WHERE DO YOU SHIP?
We ship worldwide. The excluded countries are Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria.
WHAT CURRENCY ARE THE PRICES ON THE SITE IN?
You can choose the store currency by clicking on the language picker. The checkout will be recalculated to CZK currency according to current exchange rate set by Shopify (store platform), so the payment will happen in CZK.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Accepted payment methods are American Express, Mastercard, Visa, Apple Pay, and Paypal.
WHAT ARE THE DELIVERY FEES?We offer free shipping for all orders to the most European countries and United States. For rest of the World and express shipping, the price is calculated during checkout. Read more in Shipping Policy.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It usually takes 3-7 business days to fulfill an order. After that, the shipping times are estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
HOW CAN I TRACK MY ORDER?
When your order is shipped, you'll receive the email with tracking details.
HOW CAN I MAKE A REFUND?
You can contact us within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund.
WHAT IS YOUR RETURN POLICY?
We offer a 100% money-back guarantee, if you request a return within 30 days after receiving your order. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policies for more details.
HOW CAN CUSTOMERS RETURN PRODUCTS?
To start a return, please contact us at email@example.com first. If your return is accepted, we will instructions on how and where to send your package.
HOW MUCH IS THE RETURN SHIPPING FEE?
At the moment, we do not pay for return shipping fee.
THE CONDITIONS OF THE PRODUCT THAT ALLOW ME RETURNS?
The same (new) condition that you received it, unworn or unused, ideally with tags (if contains), and ideally in its original packaging.
CAN I EXCHANGE THE PRODUCT IF THE SIZE DOES NOT FIT ME?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store in the product description section.
If you have any questions, send us a message to our email address firstname.lastname@example.org
Phone: +420 725 392 132
Support: 9am - 3pm Monday - Friday
Address: Drnovice 370, 679 76 Drnovice, Czechia